Seattle and Everett 56k Debugging - Your Help Needed!

[Robert Dinse <nanook@eskimo.com>]

     This is in regards to the problems with the Seattle and Everett 56k
POP.

     The hardware vendor has special debugging software running on the
Seattle box to try to determine what is causing the fast-busy signals,
dead-air, ring-no-answer, and cut-offs. 

     Please be aware that this debugging software will slow things down a
bit so the present slow response you are experiencing is only temporary
while the debugging process is underway. 

     In order to expidite this process I need to ask you to collect some
additional information for us.

     If you are experiencing problems with the 56k service, please record
the time you start the call, and then if you experience any problems
immediately, or if you are cut-off later, please record the time that your
call was cutoff.  Please also include your 56k Username (that's the
5086xxxxxxx number), the number you called from, the number you called to,
and the manufacturer of your modem and if possible the model. 

     The start time, end time if you are cut-off, and the username 5086
number are needed for the vendor to identify the failed call and determine
what went wrong. 

     There does appear to be more problems with cutoffs with some vendors
modems (particularly USR's) than others so that information is needed in
order to determine if there are compatibility issues and the exact nature
of those issues. 

     The exact same hardware is in service in Chicago and the same
problems have not occurred there. 

     Please e-mail any trouble reports to support@eskimo.com and include
the above information.  Reports of "I got cut-off" without the above
details won't provide sufficient information to aid in determining the
cause and fixing it so please be sure to include all of the above
information.