Customer Ticket Software

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gap
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Customer Ticket Software

Postby gap » Tue Dec 15, 2015 9:23 am

I am looking into customer ticketing software. Eskimo uses osticket.com I am wondering how you like it and what made you decide on it?

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Nanook
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Re: Customer Ticket Software

Postby Nanook » Tue Dec 15, 2015 1:29 pm

I like it, it is clean, fast, and the user interface from the provider side is good, and from the user side pretty much what people have come to expect. I don't have the most recent version, that's on my to-do list. It is easy to install, just unpack the files and setup a MySQL database for it and you're ready to go.

gap
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Re: Customer Ticket Software

Postby gap » Tue Dec 15, 2015 2:09 pm

Very nice! Can it be installed on an individual accout?

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Nanook
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Re: Customer Ticket Software

Postby Nanook » Tue Dec 15, 2015 3:10 pm

Yes. If you don't have a MySQL database setup, request one be setup for you. After that it's just a matter of unpacking the files where you want it to show up on your website, going to that location and entering database and administer account information and you're good to go.

kirass
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Re: Customer Ticket Software

Postby kirass » Sun Oct 29, 2017 11:40 am

Thanks it is really very interesting

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Nanook
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Re: Customer Ticket Software

Postby Nanook » Sun Nov 12, 2017 5:26 am

Just a note on OSticket, when we upgraded to php7, it broke. They said it would be fixed in the latest version but it took quite a while for it to actually work again but now it is working properly with php7.


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