- To: megapop@megapop.net
- Subject: MegaPOP Scheduled Upgrade/Maintenance
- From: MegaPOP NOC <noc@megapop.net>
- Date: Thu, 14 Jan 1999 17:34:24 -0600
- ReSent-Date: Thu, 14 Jan 1999 19:20:38 -0800 (PST)
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MegaPOP Scheduled Upgrade/Maintenance
MegaPOP Customers, We have scheduled an upgrade on our Lucent PortMaster 3's to the latest COM OS, 3.8.2, to begin Friday morning, January 15th at 6:00am. We have done considerable internal testing and believe that this is an important change that could potentially fix alot of outstanding modem incompatibilities and connection issues. We will begin performing this neccessary maintenance first on the east coast POP's at 6:00am, on one site at a time and lasting approx. 10-15 minutes max and proceeding west through the country concluding on the west coast. We will be temporarily disabling dial-up access to each POP, just while the upgrade is performed, so as not to impede the process. Each POP will be closely monitored throughout the day for any difficulties after this is performed. While we do expect this change to make some considerably positive differences, like with any Operating System upgrade, new problems could possibly arise. Some modems may require a bit of re-tooling along the lines of initialization strings and basic troubleshooting, but we feel confident that those will be in the minority and are preparred to take on any issues you may run into that seem more along the "global nature". If you should receive any reports of connection issues that you feel are beyond the norm, please notify us using the normal escalation proceedures outlined at the Contact Info page: http://www.megapop.net/restricted/contact.htm (your MegaPOP login and password will be required). Your co-operation in supplying us with as much info as possible, will benefit us all. Additional info that we come accross that we feel may be of use in troubleshooting any "common problems" will be posted to our "v.90 Help page" at: http://www.megapop.net/customers/techsupport/megav90.html We thank you for your patience. **** MegaPOP Network Operations Center (NOC) **** -------------------------------------------------------------------- 24-hour/7-Day, Toll Free Support (877)M-E-G-A-N-O-C http://www.megapop.net/noc | mailto:noc@megapop.net **********************************************