- To: outages-list@eskimo.com
- Subject: Brief MegaPop outage today (already resolved)
- From: Eskimo North Support <support@eskimo.com>
- Date: Thu, 28 Jan 1999 12:34:29 -0800 (PST)
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Brief MegaPop outage today (already resolved)
I was working with a customer today, trying to figure out why they could not get anywhere once connected to MegaPop, and we discovered the IP address they were assigning our customer was incorrect. I got the *same* result with another user that called in at the same time, too. I called the problem in to MegaPop, and they got it corrected in about five minutes. They had put in a new Portmaster4 (more lines!), and had messed up the config for the new box. They apologized for any inconvenience this may have acused us or you folks. Sincerely, Jimmie Farmer Eskimo North Support | Voice Numbers - (206)812-0051 or 800-246-6874 support@eskimo.com | Voice help available 9am to 11pm Mon-Fri PO Box 55816 | and 3pm - 11pm Saturday and Sunday Seattle, WA 98155 | Fax us at - (206)812-0054