56K / ISDN Seattle/Everett Problems The 56k problem is still not completely properly resolved, however, there is a work-around in place. The problem with the software marking a modem busy and leaving it that way still exists. However, there is a ten minute idle timeout that will eventually release any given modem. As a work-around, the changed the hunt group to the type that I have here for our hunt group where it hunts for the most-idle modem which means that unless it's nearly full, the chances of trying to connect to a modem that is still hung and hasn't been released by the idle timeout is minimal. This should greatly reduce the dead-air/re-order/cutoff problems. To further reduce the problem while the vendor is working on a fix to the software, they are going to install additional modems such that there are more modems than ports so that even with the modems that hang it will always have enough to service the calls. The engineer I talked to today was hopeful that they'd have a fix for the software within the week. We however received no more complaints monday night after they made the change to the hunt groups so hopefully this work around will prevent it form being service impacting while the correct fix is being worked upon. Additionally, here are some other numbers into the Seattle group in case the problems reoccur, these may allow you to bypass the problem span or modems: 206-812-4571 Seattle 206-812-4572 Seattle 206-812-4573 Seattle 206-812-4574 Seattle 206-812-4575 Seattle If you do encounter ring-no-answer, re-order, cut-offs, failure-to-authenticate, or other problems on the Seattle or Everett 56k POP, please let us know right away as we need to get this information to the MegaPOP people. There may be seperate unrelated trunking issues causing some re-orders from certain areas and to determine that we need both the number you called, the number you originated the call on, and the time and date of the call, and the nature of the failure. Thank you for your patience in this matter.