problems authenticating for Everett 56k line

[Eskimo North Support <support@eskimo.com>]

We had a return-mail from this posting to the outages list that made me
think it never went out, so in case you didn't receive it, here it is.  I
just checked the Network Operations Center page ("NOC" below) and the
problem is still listed as ongoing.  The "Seattle" number they list here
is the Everett 56k dialup line, which is served from the Seattle site. 

We haven't received calls about this since I came in to the office at 3pm;
we do have a few support emails about Megapop problems, but I'm trying to
track down the number they're calling to see if it's this one.  Please,
when reporting dialup problems, be sure to tell us the number your
computer is dialing, the number it's dialing from, and some specific
information about the time and errors you're receiving.

~ Eric


> Problem:	Dialup in Seattle
> Location:	009 - Seattle, WA
> Time:		22:05   6/21/1999   CST
> Status:	ONGOING
> 
> Situation:
> Customers maybe experiencing error messages when dialing into into
> Seattle, WA (425) 791-0199. We have notified our telco provider and
> opened a ticket to resolve the issue ASAP. We will update the NOC
> when more information is available.
> 
> Thank You!
> Tech Support
> Eta:
> NA
> 
> __________________________________________________________________________
> I have not returned calls about this that were made before 9:00 am 6/23/99
> in order to expedite a solution.
> 
> Thank You,
> Aaron Waller


Eskimo North Support | Voice Numbers - (206)812-0051 or 800-246-6874
support@eskimo.com   |   Voice help available 9am to 11pm Mon-Fri
PO Box 55816         |      and 3pm - 11pm Saturday and Sunday
Seattle, WA 98155    |         Fax us at - (206)812-0054