Re: MegaPOP: Account Manager Freeze, New Year's Eve

[Robert Dinse <nanook@eskimo.com>]

     After months of being told MegaPOP is Y2K compliant, we now receive this
notice.  I am forwarding it intact exactly as I received it so you can see why
we will not be able to add, delete, or change 56k dial-up or ISDN accounts on
New Years. 

     -----

On Thu, 30 Dec 1999, Customer Service wrote:

> Date: Thu, 30 Dec 1999 13:56:45 -0600
> From: Customer Service <csr@megapop.net>
> To: megapop@megapop.net
> Subject: MegaPOP: Account Manager Freeze, New Year's Eve
> 
> Dear MegaPOP Customers,
> 
> This message is to announce a a freeze of all Account Manager 
> activity for the hours immediately preceding and following midnight, 
> January 1, 2000.
> 
> It will affect the Account Manager in that no accounts may be 
> submitted or processed during the freeze.  It will include all 
> configuration changes in terms of Proxy Radius changes ( IP changes, 
> shared secret changes, etc. ) as well.  Any changes that need to be 
> made ( non-emergency ) should be done well before the scheduled start 
> of the freeze.
> 
> We have tested and analyzed all systems for Y2K compliance, and found 
> all services to be compliant.  All servers have been tested, and all 
> software running on those systems has been tested to the extent of 
> our abilities.  Where possible assurances of Y2K compliance has been 
> requested and received from all software/hardware vendors.
> 
> StarNet's facilities are equipped with backup generators in the event 
> of any power disruptions.  We are instituting the freeze as a 
> precautionary measure to reduce the
> variables that could impact service during the date rollover.
> 
> This means that any modifications, additions, or deletions should be 
> done prior to the freeze.  Customers will still have the ability to 
> view accounts and billing information during the freeze.  This only 
> affects Account Manager customers, Proxy Radius customers will be 
> unaffected except as mentioned above.
> 
> ***
> 
> The freeze is scheduled to start at 10 pm EST ( 9 pm CST ) and 
> continue through until 2 am PST ( 4 am CST ).  In the event of 
> emergency changes that may need to be made during the freeze, we will 
> do our best to work with our customers.
> 
> ***
> 
> Contact information for the NOC will remain unchanged.  E-mail will 
> be the preferred method of contacting MegaPOP for this night.  The 
> email address for the NOC is:
> 
>   noc@megapop.net
> 
> Updates as the respective parts of the MegaPOP network transition 
> into the New Year will be posted on the NOC status page.  Our 
> official statement of Y2K readiness can be found at: 
> http://www.megapop.net/y2k.html
> 
> 
> Regards,
> 
> Customer Service
> ----------------------------------------------------------------------
> StarNet, Inc.
> MegaPOP - Wholesale Nationwide Internet Service
> http://www.megapop.net/          mailto:csr@megapop.net
> Phone:  1-888-212-0099                        fax:  847-963-1302
> Network Ops Center (Toll-Free Support): 1-877-MEGANOC
> ----------------------------------------------------------------------