Busy signals and "Your call did not go through" recordings.

[Robert Dinse <nanook@eskimo.com>]

     Dave & Co...

     A while back I wrote to you regarding our customers getting busy signals
and "Your call did not go through" recordings when dialing the Seattle access
number, 206-812-1399. 

     You told me you would talk with engineers and get back to me that day.

     I have not heard from you since.  I have e-mailed you and tsupport
specific numbers that calls are originating from, and basically they are coming
from Seattle proper, south of Seattle, north of Seattle and Eastside
Bellevue/Redmond/Issaquah, from both GTE and US West serviced areas which
pretty much places the problem either in ELI or your equipment since there
isn't anything common on the originating end. 

     I got an auto-reply saying that you were out and would be back on March
1st.  I still haven't heard from you and I've got a lot of customers who are
less than happy about not being able to connect without multiple re-dials. 

     My customers would very much like to know what is happening and what is
being done to rectify this situation and I would very much appreciate it if you
could provide this information to me so that I can relay it to them. 

     Despite the fact that this has been a problem for a couple of weeks now,
primarily it would seem in the 8pm-10pm timeframe, I still see no information
on your website regarding this condition and steps being taken to rectify it. 

     Please provide some status with respect to this problem.  Thank you.