Dave & Co... A while back I wrote to you regarding our customers getting busy signals and "Your call did not go through" recordings when dialing the Seattle access number, 206-812-1399. You told me you would talk with engineers and get back to me that day. I have not heard from you since. I have e-mailed you and tsupport specific numbers that calls are originating from, and basically they are coming from Seattle proper, south of Seattle, north of Seattle and Eastside Bellevue/Redmond/Issaquah, from both GTE and US West serviced areas which pretty much places the problem either in ELI or your equipment since there isn't anything common on the originating end. I got an auto-reply saying that you were out and would be back on March 1st. I still haven't heard from you and I've got a lot of customers who are less than happy about not being able to connect without multiple re-dials. My customers would very much like to know what is happening and what is being done to rectify this situation and I would very much appreciate it if you could provide this information to me so that I can relay it to them. Despite the fact that this has been a problem for a couple of weeks now, primarily it would seem in the 8pm-10pm timeframe, I still see no information on your website regarding this condition and steps being taken to rectify it. Please provide some status with respect to this problem. Thank you.