I heard from both Dave at MegaPOP and an engineer there today and now have a handle on what is going on. There are three seperate issues: 1) Broken terminal server equipment. Replacements are expected to arrive from the manufacturer and be installed on Tuesday March 7th. 2) Capacity issues, additional circuits were ordered some time ago but have been delayed by the telco (ELI). Because this has been an ongoing problem they are in the process of building a second POP in Seattle at a different location. 3) Trunking shortage between ELI and US West. Additional trunks have been ordered and the order has been expedited. So the non-capacity issues, recording, cut-off's, should be resolved when defective equipment is replaced on 3/7/2000, and that should also help somewhat with capacity since equipment that isn't presently working will be working and available to handle traffic. Longer term, a second POP is being built that will be turned up and additional capacity is still on order for the existing POP and will be in place when ELI completes the order.