Eskimo North


[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Sprint E|Solutions Dedicated IP Outage Notification (fwd)




     We lost network connectivity for a substantial period this evening as a
result of simultaneous failures in Sprint's Seattle and Tacoma POP.

---------- Forwarded message ----------
Date: Sat, 2 Mar 2002 19:20:47 -0500 (EST)
From: schout@isc-page.res.sprintlink.net
Reply-To: Sprintlink PMC <pmc@sprint.net>
To: Please Dont Reply To This Address <schout@isc-page.res.sprintlink.net>
Subject: Sprint E|Solutions Dedicated IP Outage Notification




======================================================================
Outage Reason:     Hardware Failure
Network:           Sprintlink,  Dedicated IP
Ticket:            5467303
Sprint ID:         4299
======================================================================

 
Sprint is currently experiencing an outage in
Seattle, WA.

Your private line(s) impacted by this outage and/or router(s)
associated with your service are listed below.  Emergency maintenance
is underway to restore service.

Customers whose only connection to the Sprintlink IP network is via this
gateway router will experience loss of internet connectivity for the
duration of the emergency maintenance.

Expected time to repair is Unknown.

Please bear with us as we work to fix the problem.
Thank you for your patronage.

Your private line(s) impacted by this outage and/or the router(s)
associated with your service are listed below.

----------------------------------------------------------------------
ROUTER:             SL-GW2-SEA
PRIVATE LINE:       249754
LOCATION:           Seattle, WA
START TIME (local): 18:55 PST 02-MAR-2002
START TIME (gmt  ): 02:55 GMT 03-MAR-2002
----------------------------------------------------------------------


----------------------------------------------------------------------
ROUTER:             SL-GW2-SEA
PRIVATE LINE:       *******
LOCATION:           Seattle, WA
START TIME (local): 18:55 PST 02-MAR-2002
START TIME (gmt  ): 02:55 GMT 03-MAR-2002
----------------------------------------------------------------------




======================================================================


=========== C O N T A C T   I N F O =================================
For updates regarding this issue contact:
    -Internet Center Customers call the Solution Service Center: 1-888-501-6510

    -All Other Dedicated IP Customers call the Service Management Center: 1-800-890-1050

    -International Customers Calling From the Following Locations Dial:
      + Australia, Japan     800 0076 2000
      + Belgium, Denmark, France, Germany, Ireland, United Kingdom,
        Sweden, Philippines: 0080000762000
      + Italy:     800-876897
      + Finland:   99080000762000
      + Hong Kong: 00180000762000
      + Singapore: 00-180000762000

    -Domestic customers may obtain automated Sprintlink network status information
        by dialing, 1-800-232-6895, option 1, 1.
=====================================================================




=========== R O U T E R    N A M I N G    C O N V E N T I O N S =====
Router Naming Convention:
       sl-gw##-city_abbreviation
       sl-dr##-city_abbreviation

Router Naming Examples:
       sl-gw5-fw = SprintLink Gateway 5 router in Fort Worth, TX
       sl-dr5-fw = SprintLink Data Center 5 router in Fort Worth, TX

List Of Cities and Abbreviations
      Domestic Sites
         ANA = Anaheim, California
         ATL = Atlanta, Georgia
         CHE = Cheyenne, Wyoming
         CHI = Chicago, Illinois
         DC  = Washington, D.C.
         FW  = Fort Worth, Texas
         KC  = Kansas City, Missouri
         ORL = Orlando, Florida
         PEN = Pennsauken, New Jersey
         REL = Relay, Maryland
         ROA = Roachdale, Indiana
         SJ  = San Jose, California
         SEA = Seattle, Washington
         STK = Stockton, California

     International Sites
         AMS = Amsterdam, Netherlands
         BRU = Brussels, Belgium
         FRA = Frankfurt, Germany
         LON = London, England
         PAR = Paris, France
         SYD = Sydney, Australia
=====================================================================

	========== A C E S S   Y O U R   A C C O U N T =================
	TO ACCESS YOUR ACCOUNT, please click on the URL below to
		update or cancel your account (or copy/paste into browser):

http://www.sprint.net/subscribe/subscription.cgi?mail1=nanook@eskimo.com&random_passkey=1864624023
	================================================================