Date: Mon, 27 Sep 2004 15:17:06 -0700 (PDT)
From: topps
To: nanook@eskimo.com
Subject: Re: Thank you!
concerning tasc.net hosting:
well, thank YOU! you guys are the best; i can hardly
believe it's up and running in such a short time and
so close on the hells of the holidays! you rock.
Date: Tue, 13 Jul 2004 09:38:18 -0700
From: Martin Mikelsons
To: Nanook
Subject: Re: Server Failures
The very best thing about eskimo is the outage mailing list.
Other ISPs seem to believe that the user/customer has no need,
or indeed no right, to know what is happening to the connection.
I enjoy and appreciate your long descriptions of serious problems.
I admire your ingenuity in solving system problems, and your
persistence when dealing with external problems like Sprint.
Date: Mon, 12 Jul 2004 21:10:11 -0700
From: John Wilkinson
To: nanook@eskimo.com
Subject: Re: Server Failures
Bob --
I've been a customer for many years and I suspect I'll be one for many
more.
Shit happens. I still think I fully get my money's worth from Eskimo.
I especially appreciate the level of information I get when something
goes awry.
-- John
Date: Wed, 14 Jul 2004 07:20:14 -0700
From: Doug Brooks
To: nanook@eskimo.com
Newsgroups: lobby
Subject: Re: Server Failures
I was here for several years before the last crash, lived through that,
and
will live through this one. It took you three weeks last time! This time
you
were up the same day.
With all due respect to some of the respondees, we leave NO primary,
unbacked-up data on ANYONE else's server. We have redundant backups on our
own
systems. So I can rebuild our web page(s) and ftp directories, we lost
no
stored mail, and probably only lost incoming e-mail in process.
I will complain about Eskimo's performance when my companies go 9 years
without
a major error!
Doug Brooks, President
UltraCAD Design, Inc
Date: Wed, 14 Jul 2004 21:08:47 -0700
From: Richard Banghart
To: Nanook
Subject: RE: Server Failures
Robert,
These things happen in complex systems. You certainly have my patience as
I
have trouble keeping a 4 computer network online. I have been with you
guys
for many years and the rough spots are few and far between. If I wanted
to
spend the big bucks with one of the nationals I believe that I would
still
have problems. The difference is that I would not have someone who
would
tell me what the problem is/was nor give me any idea when we would be
back
online.
Keep up the good work.
Richard Banghart.
Date: Fri, 7 May 2004 19:49:58 -0700
From: Kerry and Ila Kyes
To: Nanook
Subject: Re: Thank you!
no, thank YOU. we had a 3 month interruption in the email here but
you
guys finally resolved it as an inadequate and unsettable timeout in
old
outlook. your guy switched us to outlook express and got the timeouts
set
up correctly and the problem went away. thanks.
Date: Sun, 22 Feb 2004 12:31:46 -0800 (PST)
From: Hugh
To: nanook@eskimo.com
Subject: Re: Thank you!
Dear Mr. Dinse,
Thank you. I have never, ever, had such excellent service as I have
had with you. Nor have my friends. And, we have tried too many ISPs.
And again thank you, both for the way you personally do business and
for your most excellent ISP - ESKIMO!!!
Date: Fri, 1 Aug 2003 13:24:42 -0400 (Eastern Daylight Time)
From: Lawrence Marc Klein
To: nanook@eskimo.com
Subject: Best Customer Support
Hi Bob,
Just letting you know, if you hadn't already figured it out, that you
have the best customer support. I hope more people find that out,
too!
Best Regards,
bluesguy
Lawrence Marc Klein
Date: Tue, 27 May 2003 20:46:07 -0700 (PDT)
From: Mel Kahn
To: nanook@eskimo.com
Subject: Thanks!
Dear Eskimo,
Thanks for the great service.
MK
Date: Sun, 18 May 2003 22:53:05 -0700
From: Doug Brooks
To: nanook@eskimo.com
Subject: Port
Townsend number
Robert,
We have had a vacation condo in Port
Townsend for about 6 years or so.
Dial-up option L finally gave us a
local number there that I've been able
to use the last two weekends. I can't tell you how nice it is to
finally
have this capability up there. It works really well.
Thanks
Doug Brooks
Date: Fri, 16 May 2003 21:59:24 -0700
From: doormatz
To: Robert Dinse
Subject: Re: User Meeting Postponed
Hi Robert-
I have to say your customer support is great and I appreciate the
'monthly
meetings' offer....one of these days I will have to attend to meet you
and
say Hi.
Best wishes for your dog!
Jill
Date: Sun, 4 May 2003 02:34:58 -0700 (PDT)
From: Chris Denzler
To: Robert Dinse
Subject: Re: Account Expiration 5/7/2003
BTW, dial plan L has rocked
since I converted to it, if you're keeping score.
I couldn't be happier with my service with Eskimo for the past few
months.
- Chris
Date: Fri, 31 Jan 2003 12:46:22 -0800
From: Ritchie
To: Nanook
Subject: Re: Better In-House Dial Plan
Plan "L" up and running.
Connection is quick and thru-put ok.
Painless and transparent.
Regards - Ritchie
Date: Sat, 15 Feb 2003 14:43:37 -0800 (PST)
From: Roger Bush
To: Nanook@eskimo.com
Subject: Up-and-Running
Robert,
I believe my conversion to this dial
plan L is up-and-running now. Thank
you for the help in changing over from plan B.
It really does seem faster.
Sincerely,
Roger