Writing Skills Summary
Created documents for audiences ranging from programmers to CEOs, varying
in length from 5-page marketing proposals to 1,300-page documentation
sets, in formats ranging from bound paper manuals (using MS Word and
FrameMaker) to daily intranet Web content.
Brochures, resumes, internal communications (daily intranet articles,
project assessments, etc.), magazine ad copy, newsletters, application
User guides, reference manuals, tutorials, system architecture
documents, data sheets, on-line help systems, software demos
Three nationally published books: IT Manager's Handbook: Getting
Your New Job Done (co-author), Windows 98 Step-by-Step,
and Windows 95 Step-by-Step. Am currently revising the
IT Manager's book; the new edition will be published in
the Fall of 2006.
Other Professional Experience
Project Manager: Marcom PM for Hewlett Packard; coordinated
10 separate pieces (including an elevator pitch, data sheet, solutions
brief, FAQ brochure and a Flash demo) for teams based in Canada, South
Africa and California. Web Author: Over 250 home pages for a
company intranet, a web-ready on-line help system, and nine upgrades
to wordflowwriting.com. Team Facilitator: ran team kickoff sessions
and project reviews. Marketing and Sales Rep: met and exceeded
sales quotas in two separate territories. Technical Trainer:
Wrote course outlines for and taught various application-specific courses
as well as delivered classes for both on-site and classroom technical
Professional Writing Experience
Recent Contracts (2006-1995)
Walking Orbit, Inc., Denver, CO: wrote the functional demo requirements
document. CTR Engineering, Inc., Denver, CO: completed a 660MB
data conversion project (Word to pdf). Hewlett Packard, Palo
Alto, CA: wrote marketing and technical documents for a new product
launch. Veteran's Affairs Dept., Denver, CO: wrote and planned
technical documents for an Oracle conversion project. Trust Company
of America, Denver, CO: wrote the user's guide and on-line help
system for a portfolio management software company. Management Engineering
Services, Longmont, CO: formatted and finalized various National
Park Service proposals. TTC Technology, Denver, CO: edited and
finalized several documents for a key client. MicroMotion, Boulder,
CO: edited, reformatted and converted documents from EPS to FrameMaker.
TechLink, Denver, CO: helped write various marketing proposals.
Morgan Kaufman, Inc., San Francisco, CA: initiated and wrote
the proposal for the 2nd edition of the IT book.
Fulltime (2006 - 1997)
Alutiiq, LLC, Denver, CO: Developed a browser-based procedure
toolkit in RoboHelp, a +30 page division-wide website structure, and
a +300 page government proposal structure for a construction management
Tanning Technology Corp, Denver, CO: Wrote, edited and developed
technical, marketing, and system documents for Tanning, an international
IT consulting company. Worked on major TTC accounts, including First
Resort, Invesmart, R. R. Donnelley, E*TRADE, Hartford, CSX, Janus Funds,
and US WEST. Worked directly with the CEO as well as marketing directors
on corporate marketing efforts. Managed the upgrade of the company intranet
site. Facilitated numerous team kickoff and project reviews. Designed
and wrote many HR/internal communication documents, including daily
intranet pages, communication plans, etc. Also wrote an on-line help
system, its parallel user documentation and a software sales demo.
Software Tools Experience
Microsoft Office: Word, Excel, PowerPoint, Visio; FrameMaker; Dreamweaver;
Fireworks; RoboHelp; Internet Explorer; WS_FTP; PaintShopPro; Acrobat
(Distiller & Reader).
Nationally Published Books
Morgan Kaufman Publishers, San Francisco, CA (2006/2000)
Co-authored IT Manager's Handbook: Getting Your New Job Done
with a senior IT manager in New York City. It is an introductory book
for technical professionals who are interested in pursuing careers in
IT management. It was published in October of 2000, and is 320 pages
long. A new version will be published in the Fall of 2006.
Computer Literacy Press, Berkeley, CA (1998, 1995)
Wrote Windows 98 Step-by-Step and Windows 95 Step-by-Step.
The books were published in the summers of 1998 and 1995 respectively.
Researched the material using beta software, created graphics, wrote
the content, and fit it into a predefined document format.
Silicon Valley Writing Experience (1995 - 1986)
Genentech, South San Francisco, CA (1994-1995); Silicon Graphics
- IDS, Mountain View, CA (1994); Confluent, San Francisco,
CA (1994); Highland Digital, Palo Alto, CA (1994); Cadence
Systems, San Jose, CA (1993); IntelliCorp, Mountain View,
CA (1990-1993); Daisy/Cadnetix and Corvus Systems, San
Jose, CA (1986-1990)
Marketing Experience (1985 - 1977)
Planning Research Corp., Marketing Rep and Trainer, San Mateo,
CA (1983-1985); Radio Shack Computer Center, Computer Marketing
Rep, Fremont, CA (1982); PWS Publishers, Field Editor/Marketing
Rep, Boston, MA (1977-1982)
of Notre Dame, BA, cum laude