Innovative IT systems analyst who thrives on new challenges and adapts easily to change. Self-starter with creative problem solving skills capable of learning rapidly with little supervision. Expertise in application installation and troubleshooting. Special depth with desktop support, web technologies, Linux and Windows system administration. Interacts well with both internal and external customers, ranging in experience from start-up ISP to major independent oil and gas company IT department. Proven ability to combine multiple and diverse technologies to achieve cost-effective results with maximum ROI.

• Windows Server 2003, remote access and VPN administration.
• Windows 2000 and XP installation and administration.
• Cisco firewall configuration and administration.
• Backup Exec network backup software administration with Dell LTO tape library.
• Microsoft Exchange 2003 email server administration.
• Installation and configuration of Microsoft Office and other standard desktop applications.
• Phone and deskside troubleshooting of standard and custom desktop software and hardware.
• Microsoft SQL Server administration.

• NT 4.0 workstation and server installation and administration.
• Windows 95, 98, ME and XP installation and administration.
• Installation and configuration of Microsoft Office and other standard desktop applications.
• Phone and deskside troubleshooting of standard and custom desktop software and hardware.
• Familiar with Linux installation and administration.
• Assembly, configuration and troubleshooting Intel-based (x86) hardware.
• Web development with HTML, Javascript, VBScript and shell scripting with Perl, especially CGI and database connectivity with (DBI, DBD) modules.
• Vantive 7, 8, and 8.5 CRM administration on Solaris and Oracle 8i.
• PL/SQL programming and SQL+ experience with Oracle 7 and 8i.
• Experience with Secure Shell, Vi, Vim and other standard Unix tools.
• Familiar with Microsoft SQL Server installation and administration.
• Seagate Crystal Info and Crystal Enterprise.
• Report writing with Crystal Reports 7 and 8.
• Planview 7 (resource planning and time reporting).
• Familiar with Apache web server installation and configuration.
• Designed and implemented a web-based financial form tracking actual expenses against expenditure authorization. Improved access from 15 minutes to 1 minute and 5 users to 200 users.
• Created intranet system for company-wide desktop hardware and software ordering, standardizing and simplifying the process, eliminating multiple hand-offs and reducing ordering time from 4 days to a few minutes.
• Assumed leadership position for first tier desktop NT workstation support during company transition from Windows 3.1 to Windows NT 4. Trained helpdesk personnel and freed senior analyst’s time for desktop support.
• Created online help-desk trouble tickets for network operations center problem reporting, providing immediate email notification to analysts and improving records from 40% to 100% of all incidents and decreasing resolution time from 1 hour to a few minutes.

Startup ISP, Tech Support – Internet America

• Provided technical customer service for home internet connectivity by phone and email.

Media Technician – UT Southwestern Medical Center

• Assisted medical doctors and support staff with media equipment.

Assistant Installer, Accounting Clerk – Alford Media Sales

• Organized and maintained sales warehouse and inventory.
• Supervised and coordinated quarterly inventories.
• Assisted with corporate audio/video equipment installation.

Professional references available upon request.