For issues not covered here please post in the Flag Help forum.
FAQ updated 7-21-2007
Q: What do those flag links do??
Q: Aaaak!. My ad got flagged off! Wazzup with that??
Q: Hey, I can't post. Did I get blocked!!??
Q: Who are you people?
Q: Why is this FAQ linked on craigslist?
Well, three of them remove ads that readers (like you) don't like. The fourth nominates an ad readers like a lot for the Best Of page. If an ad gets enough flags, it's history. This system is fully automatic, nobody reviews it unless it is the best of craigslist flag. If an ad is removed the person who posted it gets an unbelievably polite email telling them their ad's toast but not much else. (If your ad got flagged off go here in this FAQ). The number of flags needed to remove a post varies by category and city. CL staff can change the flag thresholds as they see fit. They don't tell people what those thresholds are. One person can flag an ad more than once (and have it count) but it is a real pain to do multiple flags and nobody bothers (I mean a real pain).
The CL help system has information on what the links mean subtly hidden here and here. If you pause your mouse over a flag button a little clue-me pops up as well.
Some examples:
Read through the craigslist terms of use at least once. (twice if you weren't sober the first time) Check out the Prohibited Items list. Understand more stuff is prohibited that is not on the list (use common sense) Read all the help FAQs. Ask questions in the
helpdesk forum if you aren't clear about something you are thinking about doing. It's pretty simple. Play Nicely With Others....but especially Play Nicely With Craigslist. They are bringing you this incredible resource for free. Show some class and have some respect, O.K.?
Posting too frequently (overposting) is a major problem. This really pisses people off. If you think your ad has to be one of the top ten on the page...well...what about everybody else? Everybody can't be on the top of the pile. So Play Nicely With Others. Take your turn. Sure, there are websites on the net that claim to have great advice on how to market on craigslist. A lot of them advocate being an asshole. Do you really think you are going to get enough money to make acting like that something you can live with? Craigslist could make a LOT of money if they wanted to. They pass on it and keep it free for you. Take the example. There is a better way to be in the world than just another jerk businesman/woman stepping on anybody and everybody in pursuit of a buck. Do not post more than one ad for the same item. Do not repost your ad more than once every 48 hours. Always delete the old ad when posting a new one.
Some examples:
Back to the top of the Unofficial Flag FAQ
Wazzup with it is your free classified ad annoyed enough of your fellow craigslist users to get it removed.
But first things first. Do a little attitude check. Go ahead, right now. How do you feel? Are you annoyed? Angry? Outraged? A bit bewildered?. Consider that having your free classified ad taken down is hardly a big deal. It's not like your dog came down with herpes or your (now) ex-roomie skipped on the phone bill AND scored your favorite Flaming Turds CD. It's just an ad. Cost you nothing but a bit of time. If you are getting a big emotional reaction over it stop reading right about now. You have emotional issues. You need a therapist, not a FAQ. The authors of this humble document cannot help you. You could post a flaming "suggestion" in the FeedBack Forum filled with passionate references to Flag Nazis, unfairness, censorship,Freedom of Speech, injustice, etc., etc. Many people do. Perhaps it makes them feel better. But nobody will care except for a few trolls who will be mildly amused at your distress. So get Help, really.
Onward...
Ads get removed two ways; users flag them off or staff removes them. We will look at both cases. The important thing is you want your ad to stay up. So; figure out what went wrong and don't do it no more. End of problem.
These are the Details about your ad that they need to help you :
Staff removed your ad
Back to the top of the Unofficial Flag FAQ
If you tried to post an ad and something popped up that said "Yer blocked suckah! Bwahahahah!" then yes, you're blocked. You are also trying to post on the wrong site. The 'Blocked' message on craigslist is more polite and it looks like this:
***************************************************
This posting is being blocked: Blocking Code 1234567
Common reasons include:
If you have reviewed our Terms and believe you have not violated them, please file a report and we will review this block for possible removal.
***************************************************Look familiar? We made up the error number. These are not error codes, they are more like serial numbers assigned to each blocked post and they track exactly what the problem is. CL staff can look up the number and know what happened with your ad.
O.K. So what do you do about it? There are 4 kinds of blocks so first you need to find out what you are up against.
Craigslist also blocks certain words. If you use one of these words in your post you could get blocked. Needless to say the list of forbidden words is not published and it changes all the time. The idea is that if you use one of the forbidden words you are doing something you shouldn't be doing anyway. But it could happen that you are totally innocent and just tripped across one of the words (and of course you don't know which one). The thing to do is keep reading here. Try some of the tests mentioned to see if the cause is something else. Look at the part about posting the Details in the HelpDesk forum and see if anyone can diagnose it for you. If it turns out this is really the problem and you are not doing anything Bad then use that File a Report link in the blocked message. (The link here is just an example. It does not work)
In the case of Bad Luck...well...stuff happens. This is rare but it does happen. The internet address you are getting on the net with can be very similar to one being used by one of the aforementioned Talented individuals. You are getting caught up in a block against them. If you are posting from work one of your co-workers may have been up to some Sweetness 'n' Light that got the entire organization blocked. (a bit of discretion may be needed, esp. if it's your boss) . If you are using a WiFi network or other wireless someone else on the network may have been causing problems. Internet cafes, coffee shops, libraries and other places with public WiFi or net access may be blocked for this reason.
If you are sure your operation is squeaky clean (or at least washed and dressed) then email abuse@craigslist.org and tell your story. The more information you provide the better they will be able to figure it out. Don't forget that error number. It is wise to send such an email from your home email and mention the email you are trying to use to post if it isn't your home.
Back to the top of the Unofficial Flag FAQ
Just craigslist users like you. Most of us have hung out in the HelpDesk, Flag Help and Feedback forums a bit and have watched the people and issues come and go. A lot of people show up pretty upset about their ad getting flagged off. Some are bewildered, others angry, a few in definite need of meds. But there is a lot of frustration with the flagging system: understanding how it works, trying to find information in the craigslist Help, just trying to keep an ad up. So we thought we would put together this FAQ and see if might help some people. We don't work for craigslist. We aren't affiliated with craigslist. We didn't ask for Craig & Co. to approve this. It's just our take on things. Hopefully it may help you. But don't quote us, we may be wrong.
If you would like to see something added, have a correction, complaint, suggestion, think something is misleading, want to make a donation ...whatever, then post in green in the Flag Help forum. Keep it constructive, K?
Back to the top of the Unofficial Flag FAQ
Craigslist staff links various public sites for their own reasons. We suppose it is an endorsement of sorts (and are flattered) and we assume we aren't too off base on the basic content. But this is still an unofficial user effort and it changes periodically. What you read here today might not have been what was here when staff linked it. So don't hold it against them, O.K.?
Back to the top of the Unofficial Flag FAQ
Craigslist uses the same community flagging system for the following categories:
The craigslist forums use a very different system. The forums system is not discussed here.
Questions about the forum flagging system can be asked in HelpDesk.
There is also some good information in the right pane when you enter that forum.
Some real estate postings can be a little different. You want to post where the real estate is located no matter where you yourself are. So if you live in NYC and you are renting your vacation place in Florida then post in Florida. That is where people looking for a place in Florida will be looking. Mention in your ad that you are in NYC.
Some real estate postings can be a little different. You want to post where the real estate is located no matter where you yourself are. So if you live in NYC and you are renting your vacation place in Florida then post in Florida. That is where people looking for a place in Florida will be looking. Mention in your ad that you are in NYC .
If you never got a confirmation email, or you got an error about a "similar ad, ask about it in the HelpDesk forum.
The craigslist customer service department (Annette°, Aristotle°, Clint°, Craig°, and Geoff°) monitors the abuse@craigslist.org email. If the situation is serious then email the ad number to abuse@craigslist.org with a brief note about the problem. Read This and then the rest of this section.
The customer service folks are VERY busy. Keep an eye on the big picture and only send in things that really need personal attention from staff. Material that is or could be immediately damaging to someone should be sent in. This stuff should not be entrusted to the community moderation (flagging) system.
Examples of some things you might mail in:
Use your browsers Back button to return to wherever you came from.
Go to the top of the Unofficial Flag FAQ
If a discussion post has someones personal identifying information in it, consider this.
back to info on your ad being deleted by staff or flagged off.
back to info on your ad being deleted by staff or flagged off.
If you got a flagged off email it should have a copy of your ad in it. Just copy and paste that into your post in the Flag Help forum. There is a lot of information that will be useful to people trying to help you. If it won't fit in one post (you get an error about a 2400 character limit) then break it up into two posts. Just post the first half in one post, refresh your browser so you can see the new post you made and then reply to your own post and put in the second half.
If you did not get an email telling you that your ad was flagged off then you have to go to your account or to the publishing email you got to see the ad text again. Click on the ad headline in your account page to see the ad again. (it will be pink if the ad was flagged off). If all you have is the publish/edit/delete email that you used to put the ad up in the first place, try clicking on the link in the email and see if a copy of the ad comes up.
█►►►►►LOUD ANNOYING HEADLINES DRAW FLAGS◄◄◄◄█
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
If the craigslist staff removed your ad you may not get an email about it. See the section of the Unofficial Flag FAQ on ads removed by staff. Ad removed by staff have actually been looked at by staff...and they didn't like the ad. Take this seriously.
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
Posting an ad in the wrong category is a major reason ads get flagged. In you want something then only post in the Wanted category. Sometimes people have trouble with personal ads if readers think it should really be in another category. People in the Help Desk and Flag Help forums can usually give you some advice about which personals category your ad should be in. They can just give you a feeling about how other people may be seeing your ad.
If you are a commercial enterprise of any sort (except for car and furniture dealers and some real estate people) then you need to post in Services. Readers get annoyed with commercial posters in the regular advertising categories.
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
Too many is Too Many. More than one ad up at a time for the same thing is Too Many. Delete old ads before posting new ones. Read the stuff on the posting forms as you are composing your ad. There are some warnings about posting to several sub-lists in the bigger cities. You should only post one ad. It will always show on the main list for your city and also on the sub-list if there are any and you specified one when you posted.
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
Posting too frequently is a major reason for ads getting flagged off. The rule is to repost an ad only once every 48 hours. But a lot of times readers will just get tired of seeing your ad even if you only repost it every 3-4 days. There is a regular readership for every category and these are the people seeing your ad again and again and again and again...
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
If people thought your pictures were offensive they might flag your ad. You might think that picture of your Johnson is just the thing to get the ladies to answer your CE ad but what they really want to see is your smiling face. Do you look like a nice person? They get real tired of looking at Dick Pics. At least put a ribbon on it or something fun.
They might also flag an ad if your picture didn't seem to have anything to do with the ad. All those pictures of a flower or a sunset in the personal ads are very romantic (?) but people see it as a scam. There is the pic callout next to the headline of the ad but when they open and read the ad they get a picture of a flower, not of you. They wanted a picture of you. They feel kinda scammed. They flag the ad.
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
Hopefully your ad was only posted on one site; the site closest to the item being sold. If you are selling your couch that is in your garage post on the site nearest you. If you are selling your cabin in Florida then post on the Florida site nearest to the cabin (no matter where you live). Ask in the Flag Help forum for some of the fine points on this.
If you post the same ad on more than one craigslist site you will be seen as spamming. People flag spammers.
If you post something on eBay and then advertise your auction (or the same item) on craigslist you will get shot down every time. The craigslist terms of use forbid this and the readers hate it.
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
Craigslist asks you not to use counters in your ad. Putting a counter in anyway is a good way to get flagged.
Craigslist also asks you not to use keywords. Putting a bunch of unrelated keywords in your ad will just mess up peoples searches. If everybody did it the search function would become completely useless. Being rude like this will draw flags to your ad.
If you describe your item well in your ad you don't need keywords. People searching for what you have will find you. There is no point in your ad turning up in searches for something else. People won't suddenly change their mind about what they were looking for just because your ad is crudding up their search results. They will simply think you're an asshole and flag you. No kidding.
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
In the autos and furniture categories there are checkboxes for ByDealer and ByOwner. If you don't check a box or check the wrong box when you are posting you can have problems. If you are a dealer or look like a dealer then you need to have the ByDealer checkbox ticked. If you have ByOwner selected people will figure you are a liar and/or are trying to scam them and they will flag your ad. If you are not a dealer then you don't want to look like one. Selling lots of cars or furniture, having a lot of ads up, slick HTML drenched ads are all things that will make you look like a dealer.
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
If you have had a lot of ads flaggged off in the past there is a good bet you are doing something wrong. If there is a pattern there you want to figure it out.
If your ad gets flagged off and you figure there is nothing wrong with it, repost it and it gets flagged off again then you should cool it with that ad for awhile. If you keep reposting it then it will seem like you are top posting and other people will flag you for that. Find out what the original problem was, let things settle a few days and then repost.
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
If you have a whole lot of ads up people might think you are some sort of commercial outfit. That will draw flags . This is especially true if you have a lot of ads all in one category and you post them at once so they are bunched together in the list. Try to combine ads when you can and generally keep a lower profile. If you are just somebody with a lot of stuff to sell you don't want to look like a dealer that should be posting in Services.
If you are a real estate agent or broker and you have a lot of ads up people can just get tired of you. You are getting free advertising for your business. If it looks like you are being greedy with that then people are going to start thinking "SPAM" when they see your ads. They will push the spam button.
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
If you had $1 listed in the price field of the headline, it better be a $1 item. Putting some low price in the headline to sneak into ByPrice searches is going to annoy people (D'ya think?). Annoyed people will flag your ad. Any price you list in the body of the ad needs to match whatever you had in the headline.
Asking for Best Offer or asking for people to send you offers without naming a price in your ad can cause problems. If you do this then what you really have is an auction. Auctions are forbidden on craigslist and the readers really hate them. (Anything that makes craigslist like eBay tends to get flagged). You can name a price and say OBO (Or Best Offer) but you need to make it very clear that you will sell for the stated price or the best offer below that. It is kind of tricky because some people can read it the wrong way. It can be better to name a price and say "neg." or "negotiable". This really means the same thing as OBO; you are willing to negotiate on the price. People on craigslist want it cheap and if you look like you are scraping for the highest bid rather than just trying to get rid of it then they might think you are greedy...and flag you. If you really want the top dollar then try eBay; bigger market and even with the fees you might get more.
Not listing a price is usually not a good idea. If you have a number of things to sell in the ad at different prices then you might leave the headline price field blank and just list the individual prices of the things in the body of the ad.
Don't forget to post answers to the rest of the questions in the list. In a lot of cases it will be impossible to say anything intelligent about why your ad was flagged off without all the information.
Back to the list of details that people need in order to help you with a flagged off ad.
Back to the list of details that people need in order to help you with a blocked ad.
Sorry dude, the constitution only says that the Government cannot interfere with your free speech. It does not say that any private organization has to publish anything you come up with. CL is a private site, just like your home is. They publish things that people want to say on the web. They call the shots on what they will or will not publish for people. You can stand on a street corner and yell whatever the constitution permits you to, but if you want someone to publish it for you then you have to play ball with them. CL can decide that your little blast is more than they will tolerate and remove it... And/or eject/block you to prevent further problems. Very simply craigslist can say: "not here".
The bottom line is that you are a guest in someone else's house. Respect the house rules. You have "civil rights" on public turf, not in someone else's private domain. That is what the "civil" part is about.
Further reading.