A DSL line may be terminated by a DSL modem or router. A DSL router is preferred because it does not require a computer to act as a router. This simplifies installation and setup. Often DSL routers are sold as DSL modems. A DSL router usually has multiple ethernet ports whereas a DSL modem has only one.
Because a DSL circuit shares a phone line but uses frequencies above those used for your voice, filters are used to prevent telephones from interfering with the DSL signal. These are placed between the telephones and the line. Unplug your phone, plugin the filter, then plug the phone into the filter. Do not put a filter between the DSL router and the line.
Plug the telephone line directly into your DSL router without a filter. Connect an ethernet cable between the ethernet port of your computer(s) and an ethernet port on the router. Power up the router and your computer.
Configuring Your Computer
Your computer should be set to obtain an IP address automatically via DHCP. This will be under network TCP/IP settings. You should set your computer this way even if you have a static IP address with us. If you have a static IP address it will work exactly the same as a dynamic IP except that we will assign the same IP address on every session.
We recommend that you manually specify name servers as follows:
Configuring Your DSL Router
Most DSL routers are configured using a web browser. Typically they will listen to an address of 192.168.0.1 though some brands will use different addresses so it is always best to check your manual. Use your web browser to connect to this IP address by typing into your web browsers address bar:
From the protocol selection in your DSL routers configuration menu, choose "PPPOE". Then enter your username and password. For telephone companies other than CenturyLink, username and password may be different than your e-mail username and password.
On ActionTec DSL modems be sure to check "Auto Connect using PPPOE", this will be found in the Advanced Configuration section. With most other brands this is the default but if your DSL modem offers this option, be sure to check it.
VPI and VCI are usually set automatically. Occasionally it is necessary to set them manually. If you have CenturyLink for your telco, these should be set to 0 and 32. If you have ATT, BellSouth, Frontier, or Verizon, they will usually be 0 and 35.
In most cases this should be all that you need to get up and running. If you experience difficulty or have special needs, please contact support for further assistance.