Today I’m working with their 2nd tier support group.  I have these traceroutes that show exactly where it fails, but they have no e-mail I can send to, no ticket system I can post the information to, no way of getting it to them.

     They are showing my modem lost sync five times yesterday.  It’s only the seventh modem I’ve had.  But even it’s losing sync doesn’t explain how I can get one hop out and not further.

     I suspect they’re going to have someone come out and replace the modem AGAIN and still not fix the problem.