Yeah, I get that it’s usually above and beyond. In this case it was beyond really what they had any obligation to do, this was a free version on a machine that is 16 years old, and it was above the support I have gotten from anyone else.
A recent update of MalwareBytes wouldn’t install on an old machine I use for testing and gaming. The problems is that they had compiled it to use SSE2 instructions my old Athlon P2400 didn’t have. The 32-bit Athlon processors lacked these.
I sent an e-mail to firstname.lastname@example.org and within 24 hours they had a patch for me that fixed two affected files so the most recent version would again run on my machine.
MalwareBytes is a tool I’ve used for years because easily 9-out-of-10 malware infections I’ve had to deal with, it has found and eliminated for me.