Comcast – I pay for a business package, this includes 16mbit/s Internet, 2 phone lines, and television service. Only I’ve never received television service because they say they can’t provide it to me since I run my business out of my home, but yet every month they still bill me for it and numerous calls to their customer dis-service department has not resolved this. Additionally, the internet service includes a business portal where I can do things like access voice mail, and block selected numbers so I can cut down on insurance sales calls and the like. Lastly, the Internet service is supposed to provide access to all of their wifi hotspots and this service used to work. It has not worked since they discontinued Office Email free, I never used office mail and don’t give a shit about it but did use the wifi hotspots and do care about that. Now they want me to switch packages to get that. Bullshit, I want what they agreed to provide me at the price they agreed to provide it but they are unwilling to do that. Today, I tried to login to my business portal but I can not unless I agree to a contract for cloud services which I neither use nor want, I provide my own cloud services and do NOT need theirs, mine are secure, but I can not access the services I have already paid for unless I agree to this which I will not. I have spent more than two hours unsuccessfully trying to get a hold of a customer service representative at 1-800-391-3000 unsuccessfully, probably because of all the other people they’ve fucked over. Today I filed complaints with both the FCC and the WUTC, and I would encourage others to do the same.
July 12, 2018 • no comments