The outage this morning resulted from a failed core network component upgrade in Isomedia’s network. For reasons yet unknown, the upgrade caused the piece of equipment to turn all ports down and they had to manually turn them back up to restore service. The outage lasted approximately 50 minutes.
I appreciate the transparency I’ve gotten from them thus far. Unanticipated stuff happens at times but they reacted quickly. They will now do these updates during regular maintenance windows just in case.